GIFT EXCHANGE

Please find the order number printed on the invoice included with your shipment.

Please enter the shipping zip code as it appeared on the shipping label.

Please enter your full name.

Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.

Not a Gift?

HOW IT WORKS

Receive a Gift?

But interested in a different color or style? No problem, we can exchange it for you!

Instantly Exchange

Receive an instant credit to exchange your item immediately OR a gift card refund to use later.

Mail Back Original

Use the prepaid return shipping label to send back the original item(s).

COMMON QUESTIONS

How will the exchange work?

After clicking through the returns process and requesting a refund, you will receive a prepaid return label to mail back the unwanted merchandise. You will also receive an Instant Hobo Credit to shop immediately on hobobags.com! Simply use the Instant Hobo Credit code in the Gift Card box at checkout for your next purchase. If a balance remains from your Instant Hobo Credit or you do not use the credit by the time we receive your return, we will issue a gift card to be used at a later date.

Will the gift giver receive notification of the return?

The gift giver will not receive notifications during the returns process. Make sure you enter your email address in the above form so we can communicate directly with you regarding this return.

What information will I need to proceed?

The order number and the shipping zip code are needed to verify the return.

How long do I have to return the item(s)?

Items are eligible for return within 30 days from the purchase date. Please mail your item(s) back within 7 days of printing your return label.

What if I decide to spend more than the Instant Hobo Credit amount?

Purchases exceeding the instant credit amount can be paid for using the payment methods offered at checkout.

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