RETURNS PORTAL

HOW IT WORKS

1. Select the item(s) to return

2. Receive a refund OR an instant credit to exchange your item immediately

3. Print your free UPS return label and mail the item(s) back to us

RETURN POLICY

Free Returns

We do not charge a restocking or return shipping fee.  Simply print off the prepaid UPS return label, and mail the package back to us. 

Items Eligible For Return 

  • Items purchased in the last 30 days.
  • Items in new and unused condition. 
  • We do not accept returns for orders shipped outside the United States.
  • We do not accept returns for FINAL SALE merchandise. Items from our Makers Market and Artisan Series are considered final sale. 

Exchange Process

Please click through the return process and request a refund.  To exchange your items on the spot, you may use your Instant Hobo Credit to shop immediately on hobobags.com! Simply use the Instant Hobo Credit code in the Gift Card box at checkout for your next purchase. 

Once we receive your return, any partial balance remaining from your Instant Hobo Credit will be issued to your original form of payment. If you did not use your Instant Hobo Credit, we will issue a full refund to your original form of payment.

Processing Time  

Once received by our Returns Department, we will process your return within 2-3 business days. Hobo will email you upon receipt of your item, and when we issue your refund. 


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